| Anticipating what the future may bring can always be | | | | obtained better rankings due to the popularity of our |
| a risky business. In spite of these difficulties, businesses | | | | website.oUsability — Two aspects are important |
| must work within predictable and potential boundaries | | | | for a website to produce a satisfying performance. |
| that can generate good intuition for the future. We | | | | Not only it needs to be well optimized for the search |
| humbly accept the possibility of making erroneous | | | | engines, or be search engine friendly, but it also needs |
| assumptions and predictions while delineating what | | | | to be optimized for the visitors, or be user friendly. |
| Human Level Communications anticipates for the fast | | | | That is why usability factors are so important when it |
| growing and highly competitive world of search engine | | | | comes to designing the navigation, framework, and |
| marketing during 2005. | | | | contents of a website.oFeedback — One |
| All against one, and one against allThe consolidation of | | | | cannot afford to ignore the type of keywords and |
| search engines | | | | other search criteria that will generate the largest rate |
| 2005 culminates an on-going search engine | | | | of conversion from visitors to clients. By analyzing this |
| consolidation process that has left three indisputable | | | | data periodically we can continually optimize our |
| star players: Google as the number one, Yahoo! and | | | | website, not necessarily to obtain a greater number of |
| MSN Search. These three search engines represent | | | | top search engine rankings, but to improve our |
| between 85% and 95% of all traffic that arrives at a | | | | efficiency and profitability (our real goal). |
| website directed by a search engine or directory | | | | From information to knowledge |
| service, and their databases feed results to many | | | | Conversion |
| other search engines and meta-engines. Meanwhile, | | | | This will be one of the buzzwords for 2005. The true |
| the giant Microsoft continues to fine-tune its own | | | | goal for this year will be to achieve that a larger |
| technology in the form of a beta version of MSN | | | | number of web visitors actually become clients. |
| Search. | | | | Obtaining top rankings in the search engines, even |
| These three leaders are expected to fiercely | | | | though is one of the most worthwhile investments, still |
| compete in the areas listed below, significantly | | | | costs money. It is even more expensive to sign up for |
| impacting search engine marketing strategies.oQuality | | | | an AdWords campaign or any other pay-per-click |
| of Natural Results: only time and the market will tell | | | | scheme. Besides, the higher the traffic level, the more |
| what search engine will be able to generate the best | | | | bandwidth will be required and, in some instances, the |
| natural results (i.e. non-sponsored). Google seems to | | | | cost to analyze the traffic statistics will increase. That |
| have the most experience in this area, while Yahoo! | | | | is why the quality of the traffic is always going to be |
| has developed its own website indexing algorithm. | | | | valued over the quantity. This paradigm shift will involve |
| MSN Search, on the other hand, has been crawling the | | | | efforts in two different areas: positioning and results |
| Web for well over a year to generate its own | | | | analysis and measurement. |
| database for Microsoft.oLocal Search: being able to | | | | Positioning: |
| use a search engine to find the closest pizza | | | | It will be time well spent to identify and select those |
| restaurant to our current location introduces an | | | | key concepts for our niche market and the most |
| important geographic segmentation challenge. Google | | | | efficient search engines and value-added portals to |
| and Yahoo! have already taken the first steps | | | | direct quality traffic to our website. The majority of the |
| towards solving this problem and MSN Search will | | | | effort will be concentrated in the areas listed |
| follow suit very soon (as we were finishing this article, | | | | below.oWeb optimization will no longer belong to just a |
| Microsoft launched a beta version).oFree e-mail: | | | | few. It is foreseeable that by generalizing the web |
| Yahoo! Mail and MSN Hotmail used to share the | | | | optimization procedures, competition among websites |
| spotlight as being the leaders in offering free e-mail | | | | in the same line of business will shift from the |
| accounts. Google then pulled from its sleeve GMail, a | | | | application of certain tricks (e.g., meta-tags, |
| free e-mail account service with 1GB of storage that | | | | keyword saturations, etc.) to improvements in areas |
| uses a contextual publicity mechanism based on the | | | | such as content enrichment, usability, a genuine interest |
| automatic analysis of e-mail content. Yahoo! Mail has | | | | towards the end-users and the addition of external |
| reacted rapidly raising their free e-mail storage quota | | | | references by placing access links in related |
| to 250 MB and offering a new e-mail variety, Mail Plus, | | | | websites.oQuality code. XHTML 1.0 code and CSS 2.0 |
| that for less than $20 a year doubles the storage | | | | style sheets are becoming increasingly popular |
| space offered by Google. Once again, Microsoft has | | | | syntaxes for the development of web pages. They |
| fallen behind in this contest even though it has elevated | | | | provide flexibility and the possibility to easily customize |
| its storage quota to 250MB. It will be interesting to | | | | a web design, while significantly increasing page loading |
| follow MSN’s reaction to Google’s bold | | | | speeds, thus improving the accessibility and indexing of |
| move.oDesktop Search: Apple, once again, pioneered | | | | a website.oCultural and geographical content |
| this concept and offered a solution in their Sherlock | | | | adaptation. Global websites go beyond the translation |
| tool, which has been for some time a standard | | | | of their text to multiple languages. They also adapt |
| component of MacOS. However, Google Desktop has | | | | their entire content to match the local peculiarities and |
| been the first offering of such an application for | | | | cultural and linguistic differences of each country or |
| Windows desktops and once again, Google has beat | | | | region. In the United States, for example, websites |
| the giant from Redmond in its own turf, perhaps | | | | adapted to capture the attention of the Hispanic |
| anticipating that Microsoft could integrate MSN Search | | | | community, the number one minority in that country, |
| in their next release of the Windows operating system, | | | | have already started to surface. In the multi-cultural |
| just like they did a while back with Explorer, critically | | | | environment of the European Union, an even larger |
| wounding Netscape Navigator. | | | | need exists to adapt website contents to the different |
| Optimize and re-optimize, it pays off | | | | languages and cultural interests of each country. And |
| Google’s success has proven that users will | | | | finally, one cannot ignore the emergent interest by |
| utilize those search engines that are capable of | | | | western businesses of capturing Chinese, Indian, and |
| generating results that present in their first page of | | | | Middle-eastern audiences.oUsability and accessibility. |
| results those websites that are most relevant to the | | | | These are two principles that besides improving and |
| searching criteria provided. With this mission in mind, | | | | facilitating the conversion process from users to clients, |
| both webmasters and web positioning experts have | | | | they demand a greater social responsibility towards |
| tried to position their websites within the highest ranking | | | | minorities, and generally speaking, an increase in the |
| results for the maximum number of categories, all to | | | | degree in which a website has to be indexed for a |
| attract the largest amount of traffic. The traditional bag | | | | search engine. |
| of tricks, such as keyword saturation, hidden or | | | | Web traffic analysis: |
| invisible text, meta-tags saturation, link farms, mirror | | | | Web positioning and web traffic reports, in isolation, no |
| sites, continuous search engine registrations, etc., is a | | | | longer have valuable meaning if they are being used |
| thing of the past. The algorithms employed by modern | | | | as the only set of metrics to determine the success of |
| search engines have been learning every new | | | | a website. Instead, one should focus not only in the |
| trick just as quickly as the experts have | | | | selection of the most significant set of performance |
| been discovering and taking advantage of all the | | | | metrics for a website (the so-called key Performance |
| weaknesses of web crawlers. This constant | | | | Indicators), but also in the continuous monitoring of |
| confrontation has spawned a mutual perfectionism. On | | | | these indicators in order to establish trends and |
| one hand, the searching algorithms are now harder to | | | | anticipate changes. To ensure success, this type of |
| trick and they are able to progressively | | | | analysis must follow the following guidelines:oEach |
| generate more pertinent results ordered in a hierarchy | | | | department should establish their own set of metrics |
| that users find more useful and efficient. On the other | | | | and associated performance indicators. Examples of |
| hand, webmasters and Internet professionals have | | | | such indicators could be the rate of satisfactory results |
| discovered that it is more important to correctly | | | | generated by an internal product search engine, the |
| identify the market niche being targeted, generate rich | | | | rate of cases that were resolved at a help desk, the |
| and high quality contents, provide frequent updates, | | | | participation rate among the various website sections |
| use well structured and purified code, make the site | | | | as depicted in the web traffic reports, the rate of |
| highly usable and accessible, rather than utilizing an | | | | products that get added to a shopping cart, the rate of |
| absurd language simply to satisfy Googlebot, for | | | | visits that concluded in a successful sale, the |
| example. | | | | recommendations sent to other users, how visitors |
| In the area of web optimization, immediate attention | | | | valued the different products, the number of contacts |
| should be given to the following points:oCommon | | | | established, etc.oOnce the performance indicators |
| sense - How useful is it to appear first on a search if | | | | have been identified for each case, a monitoring |
| when the users arrive at a page they find a repetitive | | | | calendar should be put in place to periodically track the |
| and absurd language and an ill-formed and difficult to | | | | various metrics. Instead of receiving hundreds of web |
| follow structure? Or, to put it in a different way, do we | | | | traffic statistics, each department head can then focus |
| have a website designed to attract a lot of visitors or | | | | in tracking their own performance indicators.oThis form |
| to attract a lot of clients? Appearing first on a search | | | | of tracking does allow each responsible party to |
| engine is similar to having your prospective clients lined | | | | contemplate improvement plans and determine if |
| outside your door. There is still a long way before | | | | previous strategies are having the anticipated success. |
| those clients walk in, actually choose something and | | | | Since they are only monitoring their own area, |
| pay for it.oProfessional involvement - The time for | | | | corrective measures can be quickly identified and |
| optimization tricks has passed. Today, the task | | | | applied.oBased on the information obtained from these |
| of optimizing a website belongs to the experts. These | | | | indicators, the entire cycle can be started again. |
| are professionals capable of generating coherent | | | | Conclusion |
| navigational structures, suggesting meaningful language | | | | The search engine consolidation in three primary |
| for the search engines and natural for the visitors, | | | | players —Google, Yahoo! and MSN Search- has |
| adding access links from important and reputable | | | | simplified, in a way, the task of positioning websites for |
| external websites, and providing advise beyond the | | | | those engines. Notwithstanding, the generalization of |
| technical aspects to identify the market niches for | | | | this type of strategies has started to erode the |
| each website and those keywords that will generate | | | | competitive edge that the early websites obtained |
| the maximum rate of conversion from visitors to | | | | from using tricks to attract the attention of |
| clients.oContents — The creation of original and | | | | certain search engines. From here on, however, the |
| high quality contents provides the highest return on the | | | | battle for a successful website placement strays from |
| investment. Writing articles, participating as a | | | | the application of tricks by expert wannabes |
| moderator in forums or chat rooms, or developing | | | | towards more sound, while more complex, strategies |
| e-books or newsletters will translate into a rapid surge | | | | including not only the optimization of meta-tags, but |
| of qualified traffic not only from potential customers, | | | | also the enrichment of page contents, code |
| but also from providers, collaborators and possible | | | | correctness, generation of contents for other websites, |
| partners.oAccess links — A very effective way | | | | participation in forums and chat rooms, active search |
| to direct traffic to our website is by including links to it | | | | for partners and access links, on-line training, usability, |
| inside other important and related websites. This is due | | | | accessibility, etc. And it is in this new environment, |
| to several reasons.oAppearing as a recommended link | | | | armed with a good set of increasingly sophisticated |
| inside important portals positions us as experts or | | | | web traffic analysis tools, that we can make well |
| leaders in our domain, not only in front of an audience | | | | educated marketing decisions, not only to improve our |
| of potential customers, but also in front of our | | | | on-line presence, but to benefit our off-line world as |
| competition.oThose external links pointing to our | | | | well. As a final comment, I would like to raise the |
| website increase our Page Rank, a popularity index | | | | possibility that some or all these tactics may prove |
| that Google uses to express the importance of a | | | | ineffective by year end. However, since we have not |
| website and one of the parameters that it considers | | | | found that perfect crystal ball yet, it seems wise and |
| when is placing the final search results.oLinks from | | | | prudent to start from the basis suggested in this paper |
| other websites generate more qualified traffic in a | | | | and keep a watchful eye on any new developments |
| direct way, by users clicking on the link itself, and | | | | that may impact the course that we decide to set. |
| indirectly, by users who click on Google because they | | | | |