| It's no secret that happy employees equal happy | | | | into the way our colleagues work and think. Discuss |
| customers. Without an engaged and motivated | | | | the results with your team and you may be surprised |
| workforce, client service will inevitably suffer. The | | | | at what turns up. |
| emotional intelligence of both leaders and individual | | | | Many providers have appeared in this field and it may |
| contributors depend on it. Despite this knowledge, | | | | be difficult to choose a program for your organization. |
| many businesses fail to apply it. | | | | Some are certainly more effective than others, and |
| Most organizations understand the value of employee | | | | there are several things to be considered. First, choose |
| morale, but the concept is worth revisiting. Particularly | | | | an EQ test that is easy to learn and use. Secondly, be |
| during a time of economic instability, productivity is a | | | | sure there is adequate research on the program you |
| hot button issue. For most organizations, increasing | | | | intend to use. Next, you may want a test that can be |
| staff is not an option. Instead, we must find ways to | | | | tailored to specific job responsibilities. Finally, choose a |
| do more with what we have. | | | | program that provides support in applying the lessons |
| One of the best ways to increase productivity and | | | | learned. Discovery after all, is only half the battle. |
| customer satisfaction is through employee morale. | | | | Knowing the results of an emotional intelligence test will |
| Numerous workplace studies have shown a direct | | | | certainly be helpful. But in order to make a lasting |
| correlation between employee engagement, | | | | difference, effort must be given to application and |
| productivity and positive customer feedback. So the | | | | improvement. Take what you find and discuss, |
| question is not whether it works, but how to apply it in | | | | brainstorm and strategize. Improved EQ will manifest in |
| your particular work environment. | | | | more effective management and a more engaged |
| First, take into consideration the emotional intelligence | | | | workforce. You will see a difference in conflict |
| (EQ) of your organization's leadership as well as that | | | | management, working in teams, sales and customer |
| of individual contributors. At a fundamental level, this is | | | | service. |
| one's ability to work with others and manage | | | | Employee morale is a concept most organizations |
| relationships. High EQ is essentially what separates | | | | attempt to improve but many fail to accomplish |
| great leaders and employees from average ones. | | | | effectively. Employees are your most valuable |
| There are many tests available to help measure EQ | | | | resource and their attitude will form your client's image |
| and uncover truths about our working and personal | | | | of the organization. While a happy hour or free pizza is |
| styles. Programs like SOCIAL STYLE, Myers-Briggs | | | | a nice gesture, a positive workplace requires a more |
| and DISC are great tools in the learning process. | | | | in-depth look. Understanding our personal drivers and |
| These not only give us insight into ourselves, but also | | | | those of our coworkers is the perfect place to start. |